2024-07-28 21:19:02 -05:00
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2016-12-08 16:32:32 -06:00
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2024-07-28 21:19:02 -05:00
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2016-12-08 16:32:32 -06:00
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2024-07-28 21:19:02 -05:00
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2016-12-08 16:32:32 -06:00
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</head>
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<body>
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2024-07-28 21:19:02 -05:00
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<h1 id="gregory-crawford">Gregory Crawford</h1>
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2024-07-29 01:17:36 -05:00
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<h6
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2024-08-15 19:32:57 -05:00
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id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
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<a href="https://trianta.dev">trianta.dev</a> ] . [
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2024-07-29 01:17:36 -05:00
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gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
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2024-11-04 13:53:59 -06:00
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
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2017 - July 2021)</h3>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<ul>
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<li>Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.</li>
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<li>Utilized technical expertise to analyze and resolve issues with
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various hardware components.</li>
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<li>Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help improve productivity and efficiency.</li>
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</ul>
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2024-11-18 14:43:53 -06:00
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<h3 id="system-administrator-september-2024---current">System
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Administrator (September 2024 - Current)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<ul>
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<li>Updated old systems to new methods to digitize current practices,
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increasing productivity by 30%.</li>
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<li>Organized a centralized knowledge base that collects information for
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common technical issues, including step-by-step instructions and
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relevant screenshots, to facilitate easy access and understanding.</li>
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<li>Resolve issues with Microsoft Windows and Office 365 software and
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services.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Responded to technical support requests from users via phone, email,
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chat, or in-person, using skills like communication and problem-solving
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to resolve issues. Successfully resolved an average of 82% of all
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technical issues on first contact.</li>
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<li>Resolved issues related to hardware, software, and networking
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problems using knowledge of systems and applications.</li>
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<li>Achieved an exceptional level of performance and quality within just
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one month, exceeding expectations of an average time to reach it being
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nearly a year. Successfully maintained a 94% customer satisfaction
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rating throughout my tenure.</li>
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<li>Reduced the average response time from 16 minutes to under 5
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minutes.</li>
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</ul>
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2024-11-18 17:14:50 -06:00
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<h2 id="technical-skills">TECHNICAL SKILLS</h2>
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<ul>
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<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
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TypeScript, JavaScript</p></li>
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<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
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VirtualBox</p></li>
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<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
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Debian, Arch</p></li>
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2024-08-18 03:46:27 -05:00
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</ul>
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<h2 id="projects">PROJECTS</h2>
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<h3 id="server-management-may-2021---current">Server Management (May
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2021 - Current)</h3>
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<h4 id="personal-website"><a href="https://trianta.dev">Personal
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Website</a></h4>
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<ul>
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2024-10-09 17:09:28 -05:00
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<li>Caring for and updating several servers that use technologies such
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as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
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2024-11-11 01:03:20 -06:00
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run smoothly and securely. Managing a fleet of 3 servers, reducing
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downtime by an average of 40%.</li>
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2024-10-09 17:09:28 -05:00
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<li>Scripts written in <strong>Bash</strong> that could
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<strong>automatically perform routine tasks</strong> on computers
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running the Linux operating system.</li>
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<li>Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use.</li>
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<li>Created and put online a website, using <strong>Jenkins</strong> to
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help manage the building process, and Docker to make sure everything
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works together properly.</li>
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</ul>
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<h3 id="open-source-contributions">Open-Source Contributions</h3>
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<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
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Profile</a></h4>
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<ul>
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<li>Pull Requests: [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
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]</li>
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<li>Collaborated on the launch of new project features, integrating user
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feedback into design iterations.</li>
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<li>Revived an old project request that had been stuck in limbo for over
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2024-10-05 14:42:34 -05:00
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a year by updating and recreating it, and it was successfully accepted
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and added to the system due to new user demand.</li>
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<li>Thoroughly tested software features in an isolated environment
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before releasing it into wider use.</li>
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<li>Worked together with the main coding team to make sure the project
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meets all of the code quality standards.</li>
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2024-10-05 14:23:44 -05:00
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</ul>
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2024-08-18 03:46:27 -05:00
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<h3 id="trianta.dev">trianta.dev</h3>
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<h4 id="lab.trianta.devtriantatrianta.dev"><a
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href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
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<ul>
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<li>I created, designed, and am still hosting my personal website at
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<code>trianta.dev</code>.</li>
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<li>Showcases some of the open-source projects I’ve developed using
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programming languages like JavaScript and Typescript.</li>
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<li>The design and layout of the site were organized and implemented
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using the HTML and CSS languages.</li>
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<li>Utilized a version control system called Git to manage and track
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changes in my projects.</li>
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2016-12-08 16:32:32 -06:00
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</ul>
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2024-10-22 14:57:57 -05:00
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<h2 id="education">EDUCATION</h2>
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2024-11-18 14:43:53 -06:00
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<h3
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id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
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of Science in Computer Science (Completed: May 2024)</h3>
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2024-10-22 14:57:57 -05:00
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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2016-12-08 16:32:32 -06:00
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