134 lines
5.7 KiB
HTML
134 lines
5.7 KiB
HTML
<!DOCTYPE html>
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<html xmlns="http://www.w3.org/1999/xhtml" lang="" xml:lang="">
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<head>
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<meta charset="utf-8" />
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<meta name="generator" content="pandoc" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" />
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<title>resume</title>
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<style>
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code{white-space: pre-wrap;}
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span.smallcaps{font-variant: small-caps;}
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div.columns{display: flex; gap: min(4vw, 1.5em);}
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div.column{flex: auto; overflow-x: auto;}
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div.hanging-indent{margin-left: 1.5em; text-indent: -1.5em;}
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/* The extra [class] is a hack that increases specificity enough to
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override a similar rule in reveal.js */
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ul.task-list[class]{list-style: none;}
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ul.task-list li input[type="checkbox"] {
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font-size: inherit;
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width: 0.8em;
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margin: 0 0.8em 0.2em -1.6em;
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vertical-align: middle;
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}
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.display.math{display: block; text-align: center; margin: 0.5rem auto;}
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</style>
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<link rel="stylesheet" href="resume.css" />
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<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
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<![endif]-->
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</head>
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<body>
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<h1 id="gregory-crawford">Gregory Crawford</h1>
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<h6
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id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
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<a href="https://trianta.dev">trianta.dev</a> ] . [
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gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="system-administrator-september-2024---current">System
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Administrator (September 2024 - Current)</h3>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<ul>
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<li>Updated old systems to new methods to digitize current practices,
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increasing productivity by 30%.</li>
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<li>Organized a centralized knowledge base that collects information for
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common technical issues, including step-by-step instructions and
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relevant screenshots, to facilitate easy access and understanding.</li>
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<li>Resolve issues with Microsoft Windows and Office 365 software and
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services.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Responded to technical support requests from users via phone, email,
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chat, or in-person, using skills like communication and problem-solving
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to resolve issues. Successfully resolved an average of 82% of all
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technical issues on first contact.</li>
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<li>Resolved issues related to hardware, software, and networking
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problems using knowledge of systems and applications.</li>
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<li>Achieved an exceptional level of performance and quality within just
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one month, exceeding expectations of an average time to reach it being
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nearly a year. Successfully maintained a 94% customer satisfaction
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rating throughout my tenure.</li>
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<li>Reduced the average response time from 16 minutes to under 5
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minutes.</li>
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</ul>
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<h2 id="skills">SKILLS</h2>
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<ul>
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<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
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TypeScript, JavaScript</p></li>
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<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
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VirtualBox</p></li>
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<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
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Debian, Arch</p></li>
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</ul>
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<h2 id="projects">PROJECTS</h2>
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<h3 id="server-management-may-2021---current">Server Management (May
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2021 - Current)</h3>
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<h4 id="personal-website"><a href="https://trianta.dev">Personal
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Website</a></h4>
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<ul>
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<li>Caring for and updating several servers that use technologies such
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as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
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run smoothly and securely. Managing a fleet of 3 servers, reducing
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downtime by an average of 40%.</li>
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<li>Scripts written in <strong>Bash</strong> that could
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<strong>automatically perform routine tasks</strong> on computers
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running the Linux operating system.</li>
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<li>Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use.</li>
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<li>Created and put online a website, using <strong>Jenkins</strong> and
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Dockerfiles to manage the building pipelines and deployment.</li>
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</ul>
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<h3 id="open-source-contributions">Open-Source Contributions</h3>
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<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
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Profile</a></h4>
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<ul>
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<li>Pull Requests: [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
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]</li>
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<li>Collaborated on the launch of new project features, integrating user
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feedback into design iterations.</li>
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<li>Revived an old project request that had been stuck in limbo for over
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a year by updating and recreating it, and it was successfully accepted
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and added to the system due to new user demand.</li>
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<li>Thoroughly tested software features in an isolated environment
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before releasing it into wider use.</li>
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<li>Worked together with the main coding team to make sure the project
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meets all of the code quality standards.</li>
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</ul>
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<h3 id="snakeplusplus">snakeplusplus</h3>
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<h4 id="lab.trianta.devtriantasnakeplusplus"><a
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href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
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<ul>
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<li>Created a fast and efficient game of Snake using C++ with the SFML
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library to display the game.</li>
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<li>Utilizes <strong>object-oriented programming</strong> principles to
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design and implement a modular architecture.</li>
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<li>Easily built and used on any computer system, thanks to the use of
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<code>CMake</code> which makes compilation simple and
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straightforward.</li>
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</ul>
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<h2 id="education">EDUCATION</h2>
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<h3
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id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
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of Science in Computer Science (Completed: May 2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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</body>
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</html>
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