60 lines
2.1 KiB
Plaintext
60 lines
2.1 KiB
Plaintext
Gregory Crawford
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[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
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EDUCATION
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B.S. in Computer Science (May 2024)
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Southern Illinois University Edwardsville
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SKILLS
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- Strong attention to detail and organizational skills.
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- Proficient in working with complex systems and processes.
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- Excellent communication and problem-solving skills.
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- Ability to work independently and as part of a team.
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- Basic computer software knowledge (e.g. Microsoft Office, Google
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Suite)
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EXPERIENCE
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System Administrator (September 2024 - Current)
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Gerold Moving
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- Demonstrated expertise in troubleshooting and resolving technical
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issues related to financial software and systems.
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- Implemented secure protocols to protect sensitive customer
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information and prevent unauthorized access.
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- Created detailed documentation for future reference, ensuring
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seamless operations and minimizing downtime.
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- Managing Windows-based systems and implementing desktop
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administration best practices.
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Help Desk Level 1 (May 2022 - July 2022)
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Vinali Staffing
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- Managed a high volume of customer queries and resolved issues in a
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timely manner.
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- Responded to and resolved technical issues with strong analytical
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and troubleshooting skills.
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- Clearly and effectively communicate information to others, providing
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them with the answers they needed.
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- Collaborated with team members to provide excellent customer service
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and resolve complex technical issues.
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IT Help Desk (November 2017 - July 2021)
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Gerold Moving
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- Provided technical support, including malfunctioning software and
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networking issues.
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- Fixed problems related to computers running the Windows operating
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system, as well as with Microsoft Office 365 software and services.
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- Took apart and put together computer systems to identify and fix
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problems with individual parts or components.
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