Gregory Crawford

Experience

Achieved Team Member of the Quarter within the first year and nominated for Team Member of the Year.
Lead and trained team members through proactive action during night shift hours.
Quickly diagnose and resolve complex slot machine malfunctions, minimizing downtime and ensuring seamless guest operations.
Repair and replace faulty circuit boards, utilizing soldering and diagnostic techniques to restore full machine functionality.
Maintain detailed and accurate logs of all maintenance and repair activities, complying with all operational standards.

Introduced and trained on meeting compliance standards such as CMMC.
Digitized old systems to improved organizational methods that allowed collaborative approaches to documents.
Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding.
Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity

Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues.
Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate.

Created, designed, and continuously host a personal website at trianta.dev, which showcases some of the completed projects that were developed using TypeScript and JavaScript.
Automatically built and deployed using a combination of Jenkins pipelines and Docker containers.
Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.

Managing a fleet of four servers using Docker for deploying services and Caddy for domain and subdomain routing.
Wrote scripts in Bash to automatically perform routine tasks such as backups on Debian servers.
Manage the network infrastructure, handling firewalls, routers, and switches to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
Servers are accessed using SSH and secured by only allowing private key encrypted logins.

GPA: 3.15
Participated in team projects as a team lead or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
Developed proficiency in programming languages such as C, C++, Python, and JavaScript.