107 lines
3.9 KiB
Plaintext
107 lines
3.9 KiB
Plaintext
Gregory Crawford
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[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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EXPERIENCE
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IT Help Desk (November 2017 - July 2021)
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Gerold Moving
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- Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.
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- Utilized technical expertise to analyze and resolve issues with
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various hardware components.
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- Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help improve productivity and efficiency.
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System Administrator (September 2024 - Current)
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Gerold Moving
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- Updated old systems to new methods to digitize current practices,
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increasing productivity by 30%.
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- Organized a centralized knowledge base that collects information for
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common technical issues, including step-by-step instructions and
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relevant screenshots, to facilitate easy access and understanding.
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- Resolve issues with Microsoft Windows and Office 365 software and
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services.
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Help Desk Level 1 (May 2022 - July 2022)
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Vinali Staffing
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- Responded to technical support requests from users via phone, email,
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chat, or in-person, using skills like communication and
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problem-solving to resolve issues. Successfully resolved an average
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of 82% of all technical issues on first contact.
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- Resolved issues related to hardware, software, and networking
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problems using knowledge of systems and applications.
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- Achieved an exceptional level of performance and quality within just
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one month, exceeding expectations of an average time to reach it
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being nearly a year. Successfully maintained a 94% customer
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satisfaction rating throughout my tenure.
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- Reduced the average response time from 16 minutes to under 5
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minutes.
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TECHNICAL SKILLS
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- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
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- Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
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- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
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PROJECTS
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Server Management (May 2021 - Current)
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Personal Website
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- Caring for and updating several servers that use technologies such
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as Docker and Apache to make sure they run smoothly and securely.
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Managing a fleet of 3 servers, reducing downtime by an average of
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40%.
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- Scripts written in Bash that could automatically perform routine
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tasks on computers running the Linux operating system.
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- Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use.
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- Created and put online a website, using Jenkins to help manage the
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building process, and Docker to make sure everything works together
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properly.
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Open-Source Contributions
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Github Profile
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- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
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[ hyprwm/Hyprland#7633 ]
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- Collaborated on the launch of new project features, integrating user
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feedback into design iterations.
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- Revived an old project request that had been stuck in limbo for over
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a year by updating and recreating it, and it was successfully
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accepted and added to the system due to new user demand.
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- Thoroughly tested software features in an isolated environment
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before releasing it into wider use.
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- Worked together with the main coding team to make sure the project
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meets all of the code quality standards.
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trianta.dev
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lab.trianta.dev/Trianta/trianta.dev
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- I created, designed, and am still hosting my personal website at
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trianta.dev.
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- Showcases some of the open-source projects I’ve developed using
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programming languages like JavaScript and Typescript.
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- The design and layout of the site were organized and implemented
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using the HTML and CSS languages.
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- Utilized a version control system called Git to manage and track
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changes in my projects.
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EDUCATION
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Bachelor of Science in Computer Science (Completed: May 2024)
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Southern Illinois University Edwardsville
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