144 lines
6.2 KiB
HTML
144 lines
6.2 KiB
HTML
<!DOCTYPE html>
|
||
<html xmlns="http://www.w3.org/1999/xhtml" lang="" xml:lang="">
|
||
<head>
|
||
<meta charset="utf-8" />
|
||
<meta name="generator" content="pandoc" />
|
||
<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" />
|
||
<title>resume</title>
|
||
<style>
|
||
code{white-space: pre-wrap;}
|
||
span.smallcaps{font-variant: small-caps;}
|
||
div.columns{display: flex; gap: min(4vw, 1.5em);}
|
||
div.column{flex: auto; overflow-x: auto;}
|
||
div.hanging-indent{margin-left: 1.5em; text-indent: -1.5em;}
|
||
/* The extra [class] is a hack that increases specificity enough to
|
||
override a similar rule in reveal.js */
|
||
ul.task-list[class]{list-style: none;}
|
||
ul.task-list li input[type="checkbox"] {
|
||
font-size: inherit;
|
||
width: 0.8em;
|
||
margin: 0 0.8em 0.2em -1.6em;
|
||
vertical-align: middle;
|
||
}
|
||
.display.math{display: block; text-align: center; margin: 0.5rem auto;}
|
||
</style>
|
||
<link rel="stylesheet" href="resume.css" />
|
||
</head>
|
||
<body>
|
||
<h1 id="gregory-crawford">Gregory Crawford</h1>
|
||
<h6
|
||
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
|
||
<a href="https://trianta.dev">trianta.dev</a> ] . [
|
||
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
|
||
<h2 id="experience">EXPERIENCE</h2>
|
||
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
|
||
2017 - July 2021)</h3>
|
||
<h4 id="gerold-moving">Gerold Moving</h4>
|
||
<ul>
|
||
<li>Conducted troubleshooting processes to diagnose and resolve problems
|
||
related to software applications and network connectivity.</li>
|
||
<li>Utilized technical expertise to analyze and resolve issues with
|
||
various hardware components.</li>
|
||
<li>Provided guidance on using Microsoft Office applications, including
|
||
Word and Excel, to help improve productivity and efficiency.</li>
|
||
</ul>
|
||
<h3 id="system-administrator-september-2024---current">System
|
||
Administrator (September 2024 - Current)</h3>
|
||
<h4 id="gerold-moving-1">Gerold Moving</h4>
|
||
<ul>
|
||
<li>Updated old systems to new methods to digitize current practices,
|
||
increasing productivity by 30%.</li>
|
||
<li>Organized a centralized knowledge base that collects information for
|
||
common technical issues, including step-by-step instructions and
|
||
relevant screenshots, to facilitate easy access and understanding.</li>
|
||
<li>Resolve issues with Microsoft Windows and Office 365 software and
|
||
services.</li>
|
||
</ul>
|
||
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
|
||
2022 - July 2022)</h3>
|
||
<h4 id="vinali-staffing">Vinali Staffing</h4>
|
||
<ul>
|
||
<li>Responded to technical support requests from users via phone, email,
|
||
chat, or in-person, using skills like communication and problem-solving
|
||
to resolve issues. Successfully resolved an average of 82% of all
|
||
technical issues on first contact.</li>
|
||
<li>Resolved issues related to hardware, software, and networking
|
||
problems using knowledge of systems and applications.</li>
|
||
<li>Achieved an exceptional level of performance and quality within just
|
||
one month, exceeding expectations of an average time to reach it being
|
||
nearly a year. Successfully maintained a 94% customer satisfaction
|
||
rating throughout my tenure.</li>
|
||
<li>Reduced the average response time from 16 minutes to under 5
|
||
minutes.</li>
|
||
</ul>
|
||
<h2 id="technical-skills">TECHNICAL SKILLS</h2>
|
||
<ul>
|
||
<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
|
||
TypeScript, JavaScript</p></li>
|
||
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
|
||
VirtualBox</p></li>
|
||
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
|
||
Debian, Arch</p></li>
|
||
</ul>
|
||
<h2 id="projects">PROJECTS</h2>
|
||
<h3 id="server-management-may-2021---current">Server Management (May
|
||
2021 - Current)</h3>
|
||
<h4 id="personal-website"><a href="https://trianta.dev">Personal
|
||
Website</a></h4>
|
||
<ul>
|
||
<li>Caring for and updating several servers that use technologies such
|
||
as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
|
||
run smoothly and securely. Managing a fleet of 3 servers, reducing
|
||
downtime by an average of 40%.</li>
|
||
<li>Scripts written in <strong>Bash</strong> that could
|
||
<strong>automatically perform routine tasks</strong> on computers
|
||
running the Linux operating system.</li>
|
||
<li>Found and fixed technical issues with my software, and created
|
||
improvements to update and correct it for future use.</li>
|
||
<li>Created and put online a website, using <strong>Jenkins</strong> to
|
||
help manage the building process, and Docker to make sure everything
|
||
works together properly.</li>
|
||
</ul>
|
||
<h3 id="open-source-contributions">Open-Source Contributions</h3>
|
||
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
|
||
Profile</a></h4>
|
||
<ul>
|
||
<li>Pull Requests: [ <a
|
||
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
|
||
] . [ <a
|
||
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
|
||
] . [ <a
|
||
href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
|
||
]</li>
|
||
<li>Collaborated on the launch of new project features, integrating user
|
||
feedback into design iterations.</li>
|
||
<li>Revived an old project request that had been stuck in limbo for over
|
||
a year by updating and recreating it, and it was successfully accepted
|
||
and added to the system due to new user demand.</li>
|
||
<li>Thoroughly tested software features in an isolated environment
|
||
before releasing it into wider use.</li>
|
||
<li>Worked together with the main coding team to make sure the project
|
||
meets all of the code quality standards.</li>
|
||
</ul>
|
||
<h3 id="trianta.dev">trianta.dev</h3>
|
||
<h4 id="lab.trianta.devtriantatrianta.dev"><a
|
||
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
|
||
<ul>
|
||
<li>I created, designed, and am still hosting my personal website at
|
||
<code>trianta.dev</code>.</li>
|
||
<li>Showcases some of the open-source projects I’ve developed using
|
||
programming languages like JavaScript and Typescript.</li>
|
||
<li>The design and layout of the site were organized and implemented
|
||
using the HTML and CSS languages.</li>
|
||
<li>Utilized a version control system called Git to manage and track
|
||
changes in my projects.</li>
|
||
</ul>
|
||
<h2 id="education">EDUCATION</h2>
|
||
<h3
|
||
id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
|
||
of Science in Computer Science (Completed: May 2024)</h3>
|
||
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
|
||
University Edwardsville</h4>
|
||
</body>
|
||
</html>
|