Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure.

EDUCATION

B.S. in Computer Science (May 2024)

Southern Illinois University Edwardsville

-   GPA: 3.15
-   Participated in team projects as a team lead or contributor to
    develop leadership and collaboration skills, such as communicating
    effectively with team members, managing project timelines and
    resources, and making informed decisions.
-   Had hands-on experience with development tools and technologies like
    Git , Jenkins , and Docker to automate testing, deployment, and
    monitoring of software applications. Successfully implemented a
    continuous integration pipeline that reduced build times by 75%.
-   Developed proficiency in programming languages such as C, C++,
    Python, and JavaScript.

SKILLS

-   Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS

-   Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox

-   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch

PROJECTS

Server Management (May 2021 - Current)

Personal Website

-   Caring for and updating several servers that use technologies such
    as Docker and Apache to make sure they run smoothly and securely.
    Managing a fleet of 3 servers, reducing downtime by an average of
    40%.
-   Scripts written in Bash that could automatically perform routine
    tasks on computers running the Linux operating system, to save time
    and effort.
-   Used logging tools to keep track of how the system was working,
    which helped me identify and solve any problems that came up more
    quickly.
-   Found and fixed technical issues with my software, and created
    improvements to update and correct it for future use.
-   Created and put online a website, using Jenkins and Dockerfiles to
    manage the building pipelines and deployment.

Open-Source Contributions

Github Profile

-   Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
    [ hyprwm/Hyprland#7633 ]
-   Collaborated on the launch of new project features, integrating user
    feedback into design iterations.
-   Revived an old project request that had been stuck in limbo for over
    a year by updating and recreating it, and it was successfully
    accepted and added to the system due to new user demand.
-   Thoroughly tested software features in an isolated environment
    before releasing it into wider use.
-   Worked together with the main coding team to make sure the project
    met all of the required guidelines and quality standards for writing
    code.

trianta.dev

lab.trianta.dev/Trianta/trianta.dev

-   Personally created, designed, and continue to host my personal
    website at trianta.dev.
-   Showcases some of the projects I’ve developed using JavaScript and
    Typescript.
-   The design and layout of the site were organized and implemented
    using HTML and CSS.

snakeplusplus

lab.trianta.dev/Trianta/snakeplusplus

-   Created a fast and efficient game of Snake using C++ with the SFML
    library to display the game.
-   Utilizes object-oriented programming principles to design and
    implement a modular architecture.
-   Easily built and used on any computer system, thanks to the use of
    CMake which makes compilation simple and straightforward.

#

EXPERIENCE

System Administrator (September 2024 - Current)

Gerold Moving

-   Updated old systems to new methods to digitize current practices,
    increasing productivity by 30%.
-   Designed and deployed a system for generating and managing complex
    passwords using principles from industry-leading frameworks like
    NIST 800-63.
-   Developed a centralized knowledge base that housed detailed guides,
    procedures, and troubleshooting steps for resolving common technical
    issues. Organized the collected information into structured
    documents, including step-by-step instructions and relevant
    screenshots, to facilitate easy access and understanding.
-   Managing Windows-based systems and implementing desktop
    administration best practices.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

-   Responded to technical support requests from users via phone, email,
    chat, or in-person, using skills like communication and
    problem-solving to resolve issues. Successfully resolved an average
    of 82% of all technical issues on first contact.
-   Resolved issues related to hardware, software, and networking
    problems using knowledge of systems and applications to identify
    root causes.
-   Achieved an exceptional level of performance and quality within just
    one month, exceeding expectations of an average time to reach it
    being nearly a year. Successfully maintained a 94% customer
    satisfaction rating throughout my tenure.
-   Escalated complex technical issues, resulting in timely resolution
    and improved user satisfaction. Reduced the average response time
    from 16 minutes to under 5 minutes.

IT Help Desk (November 2017 - July 2021)

Gerold Moving

-   Provided technical support, including malfunctioning software and
    networking issues.
-   Conducted troubleshooting processes to diagnose and resolve problems
    related to software applications, operating systems, and network
    connectivity. Successfully resolved an average of 17 technical
    issues per week.
-   Fixed issues regarding computers running Microsoft Windows, as well
    as with Microsoft Office 365 software and services.
-   Disassembled and reassembled computer systems to identify and fix
    problems with individual parts or components.

OTHER SKILLS

-   Eagle Scout, Software Development, Server Management
-   Strong Attention To Detail, Communication, Collaboration