Gregory Crawford

EDUCATION

GPA: 3.15
Participated in team projects as a team lead or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
Had hands-on experience with development tools and technologies like Git , Jenkins , and Docker to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
Developed proficiency in programming languages such as C, C++, Python, and JavaScript.

Caring for and updating several servers that use technologies such as Docker and Apache to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
Scripts written in Bash that could automatically perform routine tasks on computers running the Linux operating system, to save time and effort.
Used logging tools to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
Created and put online a website, using Jenkins and Dockerfiles to manage the building pipelines and deployment.

Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
Collaborated on the launch of new project features, integrating user feedback into design iterations.
Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
Thoroughly tested software features in an isolated environment before releasing it into wider use.
Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.

Personally created, designed, and continue to host my personal website at trianta.dev.
Showcases some of the projects I’ve developed using JavaScript and Typescript.
The design and layout of the site were organized and implemented using HTML and CSS.

Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
Utilizes object-oriented programming principles to design and implement a modular architecture.
Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.

Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63.
Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
Managing Windows-based systems and implementing desktop administration best practices.

Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications to identify root causes.
Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.

Provided technical support, including malfunctioning software and networking issues.
Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 17 technical issues per week.
Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.