Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.

EXPERIENCE

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

• Managed a high volume of customer queries and resolved issues in a timely manner.
• Responded to and resolved technical issues with strong analytical and troubleshooting skills.
• Clearly and effectively communicate information to others, providing them with the answers they needed.
• Collaborated with diverse groups including students, staff, and faculty.

IT Help Desk (November 2017 - July 2021)

Gerold Moving

• Resolved issues related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
• Provided technical support, including malfunctioning software and networking issues.
• Took apart and put together computer systems to identify and fix problems with individual parts or components.