Gregory Crawford

EDUCATION

Participated in team projects as a team lead or contributor, assisting fellow students and team members with complex technical issues.
Organized and planned around schedules and due dates to manage multiple deadlines.
Utilized ability to work independently and collaborate as part of a team.

Managed a high volume of customer queries and resolved issues in a timely manner.
Responded to and resolved technical issues with strong analytical and troubleshooting skills.
Clearly and effectively communicate information to others, providing them with the answers they needed.
Collaborated with diverse groups including students, staff, and faculty.

Resolved issues related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
Provided technical support, including malfunctioning software and networking issues.
Took apart and put together computer systems to identify and fix problems with individual parts or components.

Cared for and updated several servers that use technologies such as Docker and Apache to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
Scripts written in Bash that could automatically perform routine tasks on computers running Linux to save time and effort. Used logging tools to keep track of how the system was working, which helped me identify and solve any problems that came up quickly.
Found and fixed technical issues with my software, and created improvements to update and correct it for future use. Created and put online a website, using Jenkins to help manage the building process, and Docker to make sure everything works together properly.