Gregory Crawford [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] Experience Slot Technician (January 2025 - Current) River City Casino & Hotel - Achieved Team Member of the Quarter within the first year and nominated for Team Member of the Year. - Lead and trained team members through proactive action during night shift hours. - Quickly diagnose and resolve complex slot machine malfunctions, minimizing downtime and ensuring seamless guest operations. - Repair and replace faulty circuit boards, utilizing soldering and diagnostic techniques to restore full machine functionality. - Maintain detailed and accurate logs of all maintenance and repair activities, complying with all operational standards. System Administrator (September 2024 - December 2024) Gerold Moving - Introduced and trained on meeting compliance standards such as CMMC. - Digitized old systems to improved organizational methods that allowed collaborative approaches to documents. - Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding. - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity IT Help Desk (May 2022 - July 2022) Vinali Staffing - Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues. - Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. - Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate. Skills - Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript - Tools: SSH, Git, Apache, Docker, Jenkins, Caddy - Operating Systems: Windows, Linux, Ubuntu, Debian, Arch Projects trianta.dev lab.trianta.dev/Trianta/trianta.dev - Created, designed, and continuously host a personal website at trianta.dev, which showcases some of the completed projects that were developed using TypeScript and JavaScript. - Automatically built and deployed using a combination of Jenkins pipelines and Docker containers. - Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas. Server Management (May 2021 - Current) Personal Website - Managing a fleet of four servers using Docker for deploying services and Caddy for domain and subdomain routing. - Wrote scripts in Bash to automatically perform routine tasks such as backups on Debian servers. - Manage the network infrastructure, handling firewalls, routers, and switches to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers. - Servers are accessed using SSH and secured by only allowing private key encrypted logins. Education Bachelor of Science in Computer Science (Completed: May 2024) Southern Illinois University Edwardsville - GPA: 3.15 - Participated in team projects as a team lead or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions. - Developed proficiency in programming languages such as C, C++, Python, and JavaScript.