Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.

EDUCATION

B.S. in Computer Science (May 2024)

Southern Illinois University Edwardsville

SKILLS

-   Strong attention to detail and organizational skills.
-   Proficient in working with complex systems and processes.
-   Excellent communication and problem-solving skills.
-   Ability to work independently and as part of a team.
-   Basic computer software knowledge (e.g. Microsoft Office, Google
    Suite)

EXPERIENCE

System Administrator (September 2024 - Current)

Gerold Moving

-   Demonstrated expertise in troubleshooting and resolving technical
    issues related to financial software and systems.
-   Implemented secure protocols to protect sensitive customer
    information and prevent unauthorized access.
-   Created detailed documentation for future reference, ensuring
    seamless operations and minimizing downtime.
-   Managing Windows-based systems and implementing desktop
    administration best practices.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

-   Managed a high volume of customer queries and resolved issues in a
    timely manner.
-   Responded to and resolved technical issues with strong analytical
    and troubleshooting skills.
-   Clearly and effectively communicate information to others, providing
    them with the answers they needed.
-   Collaborated with team members to provide excellent customer service
    and resolve complex technical issues.

IT Help Desk (November 2017 - July 2021)

Gerold Moving

-   Provided technical support, including malfunctioning software and
    networking issues.
-   Fixed problems related to computers running the Windows operating
    system, as well as with Microsoft Office 365 software and services.
-   Took apart and put together computer systems to identify and fix
    problems with individual parts or components.