Gregory Crawford
Highly
motivated and detail-oriented worker with previous experience in
customer-facing roles. Excellent communication and problem-solving
skills, with a strong ability to work under pressure.
EDUCATION
B.S. in Computer Science (May
2024)
Southern Illinois
University Edwardsville
SKILLS
- Strong attention to detail and organizational skills.
- Proficient in working with complex systems and processes.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Basic computer software knowledge (e.g. Microsoft Office, Google
Suite)
EXPERIENCE
System
Administrator (September 2024 - Current)
Gerold Moving
- Demonstrated expertise in troubleshooting and resolving technical
issues related to financial software and systems.
- Implemented secure protocols to protect sensitive customer
information and prevent unauthorized access.
- Created detailed documentation for future reference, ensuring
seamless operations and minimizing downtime.
- Managing Windows-based systems and implementing desktop
administration best practices.
Help Desk Level 1 (May
2022 - July 2022)
Vinali Staffing
- Managed a high volume of customer queries and resolved issues in a
timely manner.
- Responded to and resolved technical issues with strong analytical
and troubleshooting skills.
- Clearly and effectively communicate information to others, providing
them with the answers they needed.
- Collaborated with team members to provide excellent customer service
and resolve complex technical issues.
IT Help Desk (November
2017 - July 2021)
Gerold Moving
- Provided technical support, including malfunctioning software and
networking issues.
- Fixed problems related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix
problems with individual parts or components.