Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

Education

Bachelor of Science in Computer Science (Completed: May 2024)

Southern Illinois University Edwardsville

-   GPA: 3.15
-   Participated in team projects as a team lead or contributor to
    develop leadership and collaboration skills, such as communicating
    effectively with team members, managing project timelines and
    resources, and making informed decisions.
-   Had hands-on experience with development tools and technologies like
    Git , Jenkins , and Docker to automate testing, deployment, and
    monitoring of software applications. Successfully implemented a
    continuous integration pipeline that reduced build times by 75%.

Projects

Server Management (May 2021 - Current)

Personal Website

-   Managing a fleet of three servers using Docker for deploying
    services and Apache for domain and subdomain routing.
-   Wrote scripts in Bash to automatically perform routine tasks such as
    backups on Debian Linux servers.
-   Manage the network infrastructure to allow for local management of
    DNS as well as simplified access through private domain addresses
    for accessing the servers.
-   Servers are accessed using SSH and secured by only allowing private
    key encrypted logins.

Experience

System Administrator (September 2024 - Current)

Gerold Moving

-   Digitized old systems to new faster methods that allowed the
    employee to spend less time per document, increasing productivity by
    30%.
-   Designed efficient methods for managing internal tools, improving
    manageability and reducing the annual operating cost by over $1,000.
-   Organized a centralized knowledge base that collects information for
    common technical issues, including step-by-step instructions and
    relevant screenshots, to facilitate easy access and understanding.
-   Conducted troubleshooting processes to diagnose and resolve problems
    related to software applications and network connectivity.

IT Help Desk (May 2022 - July 2022)

Vinali Staffing

-   Handled technical support requests from users via phone, email, or
    chat, using skills like communication and problem-solving to resolve
    issues. Resolved an average of 82% of all technical issues on first
    contact.
-   Responded to issues related to hardware, software, and networking
    problems using knowledge of systems and applications.
-   Achieved an exceptional level of performance and quality within just
    one month by minimizing call time and post-call time while
    increasing the rate of issues fixed, exceeding expectations of an
    average time to reach it being nearly a year.
-   Successfully maintained a 94% customer satisfaction rating
    throughout my tenure and reduced my average conclusion time from 16
    minutes to under 5 minutes.

IT Help Desk (November 2017 - July 2021)

Gerold Moving

-   Provided technical support, including malfunctioning software and
    networking issues.
-   Fixed issues regarding computers running Microsoft Windows, as well
    as with Microsoft Office 365 software and services.
-   Disassembled and reassembled computer systems to identify and fix
    problems with individual parts or components.

Awards

Eagle Scout (Completed: June 2019)

-   Achieved the rank of Eagle Scout as a member of Boy Scouts of
    America.
-   Served for over a year as the Senior Patrol Leader of approximately
    16 Boy Scouts, organizing, coordinating, and leading the troop
    during this time to reach their goals for the next rank.
-   Demonstrated self-discipline and responsibility by managing time and
    resources effectively, completing service projects and achieving
    rank goals.