diff --git a/about/resume.docx b/about/resume.docx index 9e1f3b0..976d78c 100644 Binary files a/about/resume.docx and b/about/resume.docx differ diff --git a/about/resume.html b/about/resume.html index e3d3193..a5c1ee4 100644 --- a/about/resume.html +++ b/about/resume.html @@ -23,6 +23,9 @@ .display.math{display: block; text-align: center; margin: 0.5rem auto;} +

Gregory Crawford

@@ -30,37 +33,42 @@ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] -
Highly -motivated and detail-oriented technology generalist with the ability to -excel in any role using excellent communication, problem-solving skills, -and a strong ability to work under pressure.
-

EDUCATION

-

B.S. in Computer Science (May -2024)

-

Southern Illinois -University Edwardsville

+

EXPERIENCE

+

System +Administrator (September 2024 - Current)

+

Gerold Moving

+

Help Desk Level 1 (May +2022 - July 2022)

+

Vinali Staffing

+

SKILLS

@@ -76,10 +84,7 @@ run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
  • Scripts written in Bash that could automatically perform routine tasks on computers -running the Linux operating system, to save time and effort.
    • -
  • Used logging tools to keep track of how the system -was working, which helped me identify and solve any problems that came -up more quickly.
    • +running the Linux operating system.
  • Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
  • Created and put online a website, using Jenkins and @@ -104,19 +109,7 @@ and added to the system due to new user demand.
  • Thoroughly tested software features in an isolated environment before releasing it into wider use.
  • Worked together with the main coding team to make sure the project -met all of the required guidelines and quality standards for writing -code.
    • - -

    trianta.dev

    -

    lab.trianta.dev/Trianta/trianta.dev

    -

    snakeplusplus

    CMake which makes compilation simple and straightforward. -# -
    - -
    -

    EXPERIENCE

    -

    System -Administrator (September 2024 - Current)

    -

    Gerold Moving

    - -

    Help Desk Level 1 (May -2022 - July 2022)

    -

    Vinali Staffing

    - -

    IT Help Desk (November -2017 - July 2021)

    -

    Gerold Moving

    - -

    OTHER SKILLS

    - +

    EDUCATION

    +

    Bachelor +of Science in Computer Science (Completed: May 2024)

    +

    Southern Illinois +University Edwardsville

    diff --git a/about/resume.md b/about/resume.md index ff6750b..c03a002 100644 --- a/about/resume.md +++ b/about/resume.md @@ -3,24 +3,29 @@ Gregory Crawford ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] -###### Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure. - -EDUCATION +EXPERIENCE --------- -### B.S. in Computer Science (May 2024) -#### Southern Illinois University Edwardsville +### System Administrator (September 2024 - Current) +#### Gerold Moving -- **GPA:** 3.15 -- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions. -- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%. -- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**. +- Updated old systems to new methods to digitize current practices, increasing productivity by 30%. +- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding. +- Resolve issues with Microsoft Windows and Office 365 software and services. + +### Help Desk Level 1 (May 2022 - July 2022) +#### Vinali Staffing + +- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact. +- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications. +- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure. +- Reduced the average response time from 16 minutes to under 5 minutes. SKILLS ------ -- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS +- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript -- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox +- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch @@ -30,8 +35,7 @@ PROJECTS #### [Personal Website](https://trianta.dev) - Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%. -- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort. -- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly. +- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system. - Found and fixed technical issues with my software, and created improvements to update and correct it for future use. - Created and put online a website, using **Jenkins** and Dockerfiles to manage the building pipelines and deployment. @@ -44,14 +48,7 @@ PROJECTS - Collaborated on the launch of new project features, integrating user feedback into design iterations. - Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand. - Thoroughly tested software features in an isolated environment before releasing it into wider use. -- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code. - -### trianta.dev -#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev) - -- Personally created, designed, and continue to host my personal website at `trianta.dev`. -- Showcases some of the projects I've developed using JavaScript and Typescript. -- The design and layout of the site were organized and implemented using HTML and CSS. +- Worked together with the main coding team to make sure the project meets all of the code quality standards. ### snakeplusplus #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus) @@ -60,35 +57,7 @@ PROJECTS - Utilizes **object-oriented programming** principles to design and implement a modular architecture. - Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward. -
    - -EXPERIENCE +EDUCATION --------- -### System Administrator (September 2024 - Current) -#### Gerold Moving - -- Updated old systems to new methods to digitize current practices, increasing productivity by 30%. -- Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63. -- Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding. -- Managing Windows-based systems and implementing desktop administration best practices. - -### Help Desk Level 1 (May 2022 - July 2022) -#### Vinali Staffing - -- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact. -- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications to identify root causes. -- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure. -- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes. - -### IT Help Desk (November 2017 - July 2021) -#### Gerold Moving - -- Provided technical support, including malfunctioning software and networking issues. -- Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 17 technical issues per week. -- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services. -- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components. - -OTHER SKILLS --------- -- Eagle Scout, Software Development, Server Management -- Strong Attention To Detail, Communication, Collaboration +### Bachelor of Science in Computer Science (Completed: May 2024) +#### Southern Illinois University Edwardsville diff --git a/about/resume.pdf b/about/resume.pdf index e1271b9..ea8bdbe 100644 Binary files a/about/resume.pdf and b/about/resume.pdf differ diff --git a/about/resume.txt b/about/resume.txt index 0ff599e..32e482a 100644 --- a/about/resume.txt +++ b/about/resume.txt @@ -2,31 +2,42 @@ Gregory Crawford [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] -Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure. +EXPERIENCE -EDUCATION +System Administrator (September 2024 - Current) -B.S. in Computer Science (May 2024) +Gerold Moving -Southern Illinois University Edwardsville +- Updated old systems to new methods to digitize current practices, + increasing productivity by 30%. +- Organized a centralized knowledge base that collects information for + common technical issues, including step-by-step instructions and + relevant screenshots, to facilitate easy access and understanding. +- Resolve issues with Microsoft Windows and Office 365 software and + services. -- GPA: 3.15 -- Participated in team projects as a team lead or contributor to - develop leadership and collaboration skills, such as communicating - effectively with team members, managing project timelines and - resources, and making informed decisions. -- Had hands-on experience with development tools and technologies like - Git , Jenkins , and Docker to automate testing, deployment, and - monitoring of software applications. Successfully implemented a - continuous integration pipeline that reduced build times by 75%. -- Developed proficiency in programming languages such as C, C++, - Python, and JavaScript. +Help Desk Level 1 (May 2022 - July 2022) + +Vinali Staffing + +- Responded to technical support requests from users via phone, email, + chat, or in-person, using skills like communication and + problem-solving to resolve issues. Successfully resolved an average + of 82% of all technical issues on first contact. +- Resolved issues related to hardware, software, and networking + problems using knowledge of systems and applications. +- Achieved an exceptional level of performance and quality within just + one month, exceeding expectations of an average time to reach it + being nearly a year. Successfully maintained a 94% customer + satisfaction rating throughout my tenure. +- Reduced the average response time from 16 minutes to under 5 + minutes. SKILLS -- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS +- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript -- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox +- Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox - Operating Systems: Windows, Linux, Ubuntu, Debian, Arch @@ -41,11 +52,7 @@ Personal Website Managing a fleet of 3 servers, reducing downtime by an average of 40%. - Scripts written in Bash that could automatically perform routine - tasks on computers running the Linux operating system, to save time - and effort. -- Used logging tools to keep track of how the system was working, - which helped me identify and solve any problems that came up more - quickly. + tasks on computers running the Linux operating system. - Found and fixed technical issues with my software, and created improvements to update and correct it for future use. - Created and put online a website, using Jenkins and Dockerfiles to @@ -65,19 +72,7 @@ Github Profile - Thoroughly tested software features in an isolated environment before releasing it into wider use. - Worked together with the main coding team to make sure the project - met all of the required guidelines and quality standards for writing - code. - -trianta.dev - -lab.trianta.dev/Trianta/trianta.dev - -- Personally created, designed, and continue to host my personal - website at trianta.dev. -- Showcases some of the projects I’ve developed using JavaScript and - Typescript. -- The design and layout of the site were organized and implemented - using HTML and CSS. + meets all of the code quality standards. snakeplusplus @@ -90,62 +85,8 @@ lab.trianta.dev/Trianta/snakeplusplus - Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward. -# +EDUCATION -EXPERIENCE +Bachelor of Science in Computer Science (Completed: May 2024) -System Administrator (September 2024 - Current) - -Gerold Moving - -- Updated old systems to new methods to digitize current practices, - increasing productivity by 30%. -- Designed and deployed a system for generating and managing complex - passwords using principles from industry-leading frameworks like - NIST 800-63. -- Developed a centralized knowledge base that housed detailed guides, - procedures, and troubleshooting steps for resolving common technical - issues. Organized the collected information into structured - documents, including step-by-step instructions and relevant - screenshots, to facilitate easy access and understanding. -- Managing Windows-based systems and implementing desktop - administration best practices. - -Help Desk Level 1 (May 2022 - July 2022) - -Vinali Staffing - -- Responded to technical support requests from users via phone, email, - chat, or in-person, using skills like communication and - problem-solving to resolve issues. Successfully resolved an average - of 82% of all technical issues on first contact. -- Resolved issues related to hardware, software, and networking - problems using knowledge of systems and applications to identify - root causes. -- Achieved an exceptional level of performance and quality within just - one month, exceeding expectations of an average time to reach it - being nearly a year. Successfully maintained a 94% customer - satisfaction rating throughout my tenure. -- Escalated complex technical issues, resulting in timely resolution - and improved user satisfaction. Reduced the average response time - from 16 minutes to under 5 minutes. - -IT Help Desk (November 2017 - July 2021) - -Gerold Moving - -- Provided technical support, including malfunctioning software and - networking issues. -- Conducted troubleshooting processes to diagnose and resolve problems - related to software applications, operating systems, and network - connectivity. Successfully resolved an average of 17 technical - issues per week. -- Fixed issues regarding computers running Microsoft Windows, as well - as with Microsoft Office 365 software and services. -- Disassembled and reassembled computer systems to identify and fix - problems with individual parts or components. - -OTHER SKILLS - -- Eagle Scout, Software Development, Server Management -- Strong Attention To Detail, Communication, Collaboration +Southern Illinois University Edwardsville