diff --git a/about/resume.md b/about/resume.md index bb4f2fe..d20c6e9 100644 --- a/about/resume.md +++ b/about/resume.md @@ -14,7 +14,7 @@ EXPERIENCE - Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency. - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity. -### Help Desk Level 1 (May 2022 - July 2022) +### Help Desk (May 2022 - July 2022) #### Vinali Staffing - Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.