core: change skills to awards

about/resume.md

@@ -4,7 +4,7 @@ Gregory Crawford
 ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
 
 
-EDUCATION
+Education
 ---------
 ### Bachelor of Science in Computer Science (Completed: May 2024)
 #### Southern Illinois University Edwardsville
@@ -14,7 +14,7 @@ EDUCATION
 - Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker**  to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
 - Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
 
-SKILLS
+Skills
 ------
 - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
 
@@ -22,7 +22,7 @@ SKILLS
 
 - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
 
-PROJECTS
+Projects
 --------
 ### Server Management (May 2021 - Current)
 #### [Personal Website](https://trianta.dev)
@@ -32,7 +32,7 @@ PROJECTS
 - Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
 - Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
 
-### Open-Source Contributions
+### Open Source Contributions
 #### [Github Profile](https://github.com/Trimutex)
 
 - Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
@@ -56,7 +56,7 @@ PROJECTS
 - Utilizes **object-oriented programming** principles to design and implement a modular architecture.
 - Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
 
-EXPERIENCE
+Experience
 ---------
 ### System Administrator (September 2024 - Current)
 #### Gerold Moving
@@ -66,7 +66,7 @@ EXPERIENCE
 - Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
 - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
 
-### Help Desk (May 2022 - July 2022)
+### IT Help Desk (May 2022 - July 2022)
 #### Vinali Staffing
 
 - Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
@@ -74,16 +74,16 @@ EXPERIENCE
 - Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
 - Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
 
-### Mover (November 2017 - July 2021)
+### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving
 
-- Moved heavy furniture and boxes from one location to another, often working in physically demanding conditions and adapting to changing situations.
-- Worked as part of a team to complete moves efficiently, communicating effectively with colleagues to coordinate tasks and meet deadlines.
-- Handled fragile or sensitive items with care, taking extra precautions to prevent damage and ensuring that they arrived at the new location in good condition.
-- Provided excellent customer service by listening to clients' concerns, addressing their issues promptly and professionally, and resolving problems in a fair and courteous manner.
-- Experience setting up or installing electronic equipment, including TVs, computers, and other devices.
+- Provided technical support, including malfunctioning software and networking issues.
+- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
+- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
 
-OTHER SKILLS
+Awards
 --------
-- Eagle Scout, Software Development, Server Management
-- Strong Attention To Detail, Communication, Collaboration
+### Eagle Scout (Completed: June 2019)
+- Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
+- Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
+- Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.