Trianta/about/resume.txt

Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

EXPERIENCE

IT Help Desk (November 2017 - July 2021)

Gerold Moving

-   Conducted troubleshooting processes to diagnose and resolve problems
    related to software applications and network connectivity.
-   Utilized technical expertise to analyze and resolve issues with
    various hardware components.
-   Provided guidance on using Microsoft Office applications, including
    Word and Excel, to help improve productivity and efficiency.

System Administrator (September 2024 - Current)

Gerold Moving

-   Updated old systems to new methods to digitize current practices,
    increasing productivity by 30%.
-   Organized a centralized knowledge base that collects information for
    common technical issues, including step-by-step instructions and
    relevant screenshots, to facilitate easy access and understanding.
-   Resolve issues with Microsoft Windows and Office 365 software and
    services.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

-   Responded to technical support requests from users via phone, email,
    chat, or in-person, using skills like communication and
    problem-solving to resolve issues. Successfully resolved an average
    of 82% of all technical issues on first contact.
-   Resolved issues related to hardware, software, and networking
    problems using knowledge of systems and applications.
-   Achieved an exceptional level of performance and quality within just
    one month, exceeding expectations of an average time to reach it
    being nearly a year. Successfully maintained a 94% customer
    satisfaction rating throughout my tenure.
-   Reduced the average response time from 16 minutes to under 5
    minutes.

TECHNICAL SKILLS

-   Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript

-   Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox

-   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch

PROJECTS

Server Management (May 2021 - Current)

Personal Website

-   Caring for and updating several servers that use technologies such
    as Docker and Apache to make sure they run smoothly and securely.
    Managing a fleet of 3 servers, reducing downtime by an average of
    40%.
-   Scripts written in Bash that could automatically perform routine
    tasks on computers running the Linux operating system.
-   Found and fixed technical issues with my software, and created
    improvements to update and correct it for future use.
-   Created and put online a website, using Jenkins to help manage the
    building process, and Docker to make sure everything works together
    properly.

Open-Source Contributions

Github Profile

-   Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
    [ hyprwm/Hyprland#7633 ]
-   Collaborated on the launch of new project features, integrating user
    feedback into design iterations.
-   Revived an old project request that had been stuck in limbo for over
    a year by updating and recreating it, and it was successfully
    accepted and added to the system due to new user demand.
-   Thoroughly tested software features in an isolated environment
    before releasing it into wider use.
-   Worked together with the main coding team to make sure the project
    meets all of the code quality standards.

Server Management (May 2021 - Current)

Personal Website

trianta.dev

lab.trianta.dev/Trianta/trianta.dev

-   I created, designed, and am still hosting my personal website at
    trianta.dev.
-   Showcases some of the open-source projects I’ve developed using
    programming languages like JavaScript and Typescript.
-   The design and layout of the site were organized and implemented
    using the HTML and CSS languages.
-   Utilized a version control system called Git to manage and track
    changes in my projects.

EDUCATION

Bachelor of Science in Computer Science (Completed: May 2024)

Southern Illinois University Edwardsville