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.display.math{display: block; text-align: center; margin: 0.5rem auto;} .display.math{display: block; text-align: center; margin: 0.5rem auto;}
</style> </style>
<link rel="stylesheet" href="resume.css" /> <link rel="stylesheet" href="resume.css" />
<!--[if lt IE 9]>
<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
<![endif]-->
</head> </head>
<body> <body>
<h1 id="gregory-crawford">Gregory Crawford</h1> <h1 id="gregory-crawford">Gregory Crawford</h1>
@ -30,37 +33,42 @@
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [ <a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6> gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h6 <h2 id="experience">EXPERIENCE</h2>
id="highly-motivated-and-detail-oriented-technology-generalist-with-the-ability-to-excel-in-any-role-using-excellent-communication-problem-solving-skills-and-a-strong-ability-to-work-under-pressure.">Highly <h3 id="system-administrator-september-2024---current">System
motivated and detail-oriented technology generalist with the ability to Administrator (September 2024 - Current)</h3>
excel in any role using excellent communication, problem-solving skills, <h4 id="gerold-moving">Gerold Moving</h4>
and a strong ability to work under pressure.</h6>
<h2 id="education">EDUCATION</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4>
<ul> <ul>
<li><strong>GPA:</strong> 3.15</li> <li>Updated old systems to new methods to digitize current practices,
<li>Participated in team projects as a <strong>team lead</strong> or increasing productivity by 30%.</li>
contributor to develop leadership and collaboration skills, such as <li>Organized a centralized knowledge base that collects information for
communicating effectively with team members, managing project timelines common technical issues, including step-by-step instructions and
and resources, and making informed decisions.</li> relevant screenshots, to facilitate easy access and understanding.</li>
<li>Had hands-on experience with development tools and technologies like <li>Resolve issues with Microsoft Windows and Office 365 software and
<strong>Git</strong> , <strong>Jenkins</strong> , and services.</li>
<strong>Docker</strong> to automate testing, deployment, and monitoring </ul>
of software applications. Successfully implemented a continuous <h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
integration pipeline that reduced build times by 75%.</li> 2022 - July 2022)</h3>
<li>Developed proficiency in programming languages such as <h4 id="vinali-staffing">Vinali Staffing</h4>
<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and <ul>
<strong>JavaScript</strong>.</li> <li>Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and problem-solving
to resolve issues. Successfully resolved an average of 82% of all
technical issues on first contact.</li>
<li>Resolved issues related to hardware, software, and networking
problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it being
nearly a year. Successfully maintained a 94% customer satisfaction
rating throughout my tenure.</li>
<li>Reduced the average response time from 16 minutes to under 5
minutes.</li>
</ul> </ul>
<h2 id="skills">SKILLS</h2> <h2 id="skills">SKILLS</h2>
<ul> <ul>
<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL, <li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
JavaScript, HTML, CSS</p></li> TypeScript, JavaScript</p></li>
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL, <li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
MariaDB, VirtualBox</p></li> VirtualBox</p></li>
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu, <li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
Debian, Arch</p></li> Debian, Arch</p></li>
</ul> </ul>
@ -76,10 +84,7 @@ run smoothly and securely. Managing a fleet of 3 servers, reducing
downtime by an average of 40%.</li> downtime by an average of 40%.</li>
<li>Scripts written in <strong>Bash</strong> that could <li>Scripts written in <strong>Bash</strong> that could
<strong>automatically perform routine tasks</strong> on computers <strong>automatically perform routine tasks</strong> on computers
running the Linux operating system, to save time and effort.</li> running the Linux operating system.</li>
<li><strong>Used logging tools</strong> to keep track of how the system
was working, which helped me identify and solve any problems that came
up more quickly.</li>
<li>Found and fixed technical issues with my software, and created <li>Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.</li> improvements to update and correct it for future use.</li>
<li>Created and put online a website, using <strong>Jenkins</strong> and <li>Created and put online a website, using <strong>Jenkins</strong> and
@ -104,19 +109,7 @@ and added to the system due to new user demand.</li>
<li>Thoroughly tested software features in an isolated environment <li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li> before releasing it into wider use.</li>
<li>Worked together with the main coding team to make sure the project <li>Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing meets all of the code quality standards.</li>
code.</li>
</ul>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>Personally created, designed, and continue to host my personal
website at <code>trianta.dev</code>.</li>
<li>Showcases some of the projects I’ve developed using JavaScript and
Typescript.</li>
<li>The design and layout of the site were organized and implemented
using HTML and CSS.</li>
</ul> </ul>
<h3 id="snakeplusplus">snakeplusplus</h3> <h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a <h4 id="lab.trianta.devtriantasnakeplusplus"><a
@ -130,66 +123,11 @@ design and implement a modular architecture.</li>
<code>CMake</code> which makes compilation simple and <code>CMake</code> which makes compilation simple and
straightforward.</li> straightforward.</li>
</ul> </ul>
# <h2 id="education">EDUCATION</h2>
<div style="page-break-after: always"> <h3
id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
</div> of Science in Computer Science (Completed: May 2024)</h3>
<h2 id="experience">EXPERIENCE</h2> <h4 id="southern-illinois-university-edwardsville">Southern Illinois
<h3 id="system-administrator-september-2024---current">System University Edwardsville</h4>
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Updated old systems to new methods to digitize current practices,
increasing productivity by 30%.</li>
<li>Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like NIST
800-63.</li>
<li>Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured documents,
including step-by-step instructions and relevant screenshots, to
facilitate easy access and understanding.</li>
<li>Managing Windows-based systems and implementing desktop
administration best practices.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and problem-solving
to resolve issues. Successfully resolved an average of 82% of all
technical issues on first contact.</li>
<li>Resolved issues related to hardware, software, and networking
problems using knowledge of systems and applications to identify root
causes.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it being
nearly a year. Successfully maintained a 94% customer satisfaction
rating throughout my tenure.</li>
<li>Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction. Reduced the average response time from
16 minutes to under 5 minutes.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Provided technical support, including malfunctioning software and
networking issues.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 17 technical issues
per week.</li>
<li>Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.</li>
<li>Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.</li>
</ul>
<h2 id="other-skills">OTHER SKILLS</h2>
<ul>
<li>Eagle Scout, Software Development, Server Management</li>
<li>Strong Attention To Detail, Communication, Collaboration</li>
</ul>
</body> </body>
</html> </html>

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@ -3,24 +3,29 @@ Gregory Crawford
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
###### Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure.
EXPERIENCE
EDUCATION
--------- ---------
### B.S. in Computer Science (May 2024) ### System Administrator (September 2024 - Current)
#### Southern Illinois University Edwardsville #### Gerold Moving
- **GPA:** 3.15 - Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions. - Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%. - Resolve issues with Microsoft Windows and Office 365 software and services.
- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
- Reduced the average response time from 16 minutes to under 5 minutes.
SKILLS SKILLS
------ ------
- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox - **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
@ -30,8 +35,7 @@ PROJECTS
#### [Personal Website](https://trianta.dev) #### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%. - Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort. - Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system.
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. - Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
- Created and put online a website, using **Jenkins** and Dockerfiles to manage the building pipelines and deployment. - Created and put online a website, using **Jenkins** and Dockerfiles to manage the building pipelines and deployment.
@ -44,14 +48,7 @@ PROJECTS
- Collaborated on the launch of new project features, integrating user feedback into design iterations. - Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand. - Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment before releasing it into wider use. - Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code. - Worked together with the main coding team to make sure the project meets all of the code quality standards.
### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- Personally created, designed, and continue to host my personal website at `trianta.dev`.
- Showcases some of the projects I've developed using JavaScript and Typescript.
- The design and layout of the site were organized and implemented using HTML and CSS.
### snakeplusplus ### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus) #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
@ -60,35 +57,7 @@ PROJECTS
- Utilizes **object-oriented programming** principles to design and implement a modular architecture. - Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward. - Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
<div style="page-break-after: always"></div> EDUCATION
EXPERIENCE
--------- ---------
### System Administrator (September 2024 - Current) ### Bachelor of Science in Computer Science (Completed: May 2024)
#### Gerold Moving #### Southern Illinois University Edwardsville
- Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
- Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop administration best practices.
### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications to identify root causes.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Provided technical support, including malfunctioning software and networking issues.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 17 technical issues per week.
- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
OTHER SKILLS
--------
- Eagle Scout, Software Development, Server Management
- Strong Attention To Detail, Communication, Collaboration

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@ -2,31 +2,42 @@ Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure. EXPERIENCE
EDUCATION System Administrator (September 2024 - Current)
B.S. in Computer Science (May 2024) Gerold Moving
Southern Illinois University Edwardsville - Updated old systems to new methods to digitize current practices,
increasing productivity by 30%.
- Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.
- Resolve issues with Microsoft Windows and Office 365 software and
services.
- GPA: 3.15 Help Desk Level 1 (May 2022 - July 2022)
- Participated in team projects as a team lead or contributor to
develop leadership and collaboration skills, such as communicating Vinali Staffing
effectively with team members, managing project timelines and
resources, and making informed decisions. - Responded to technical support requests from users via phone, email,
- Had hands-on experience with development tools and technologies like chat, or in-person, using skills like communication and
Git , Jenkins , and Docker to automate testing, deployment, and problem-solving to resolve issues. Successfully resolved an average
monitoring of software applications. Successfully implemented a of 82% of all technical issues on first contact.
continuous integration pipeline that reduced build times by 75%. - Resolved issues related to hardware, software, and networking
- Developed proficiency in programming languages such as C, C++, problems using knowledge of systems and applications.
Python, and JavaScript. - Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it
being nearly a year. Successfully maintained a 94% customer
satisfaction rating throughout my tenure.
- Reduced the average response time from 16 minutes to under 5
minutes.
SKILLS SKILLS
- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS - Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox - Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch - Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
@ -41,11 +52,7 @@ Personal Website
Managing a fleet of 3 servers, reducing downtime by an average of Managing a fleet of 3 servers, reducing downtime by an average of
40%. 40%.
- Scripts written in Bash that could automatically perform routine - Scripts written in Bash that could automatically perform routine
tasks on computers running the Linux operating system, to save time tasks on computers running the Linux operating system.
and effort.
- Used logging tools to keep track of how the system was working,
which helped me identify and solve any problems that came up more
quickly.
- Found and fixed technical issues with my software, and created - Found and fixed technical issues with my software, and created
improvements to update and correct it for future use. improvements to update and correct it for future use.
- Created and put online a website, using Jenkins and Dockerfiles to - Created and put online a website, using Jenkins and Dockerfiles to
@ -65,19 +72,7 @@ Github Profile
- Thoroughly tested software features in an isolated environment - Thoroughly tested software features in an isolated environment
before releasing it into wider use. before releasing it into wider use.
- Worked together with the main coding team to make sure the project - Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing meets all of the code quality standards.
code.
trianta.dev
lab.trianta.dev/Trianta/trianta.dev
- Personally created, designed, and continue to host my personal
website at trianta.dev.
- Showcases some of the projects I’ve developed using JavaScript and
Typescript.
- The design and layout of the site were organized and implemented
using HTML and CSS.
snakeplusplus snakeplusplus
@ -90,62 +85,8 @@ lab.trianta.dev/Trianta/snakeplusplus
- Easily built and used on any computer system, thanks to the use of - Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward. CMake which makes compilation simple and straightforward.
# EDUCATION
EXPERIENCE Bachelor of Science in Computer Science (Completed: May 2024)
System Administrator (September 2024 - Current) Southern Illinois University Edwardsville
Gerold Moving
- Updated old systems to new methods to digitize current practices,
increasing productivity by 30%.
- Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like
NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured
documents, including step-by-step instructions and relevant
screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop
administration best practices.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and
problem-solving to resolve issues. Successfully resolved an average
of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking
problems using knowledge of systems and applications to identify
root causes.
- Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it
being nearly a year. Successfully maintained a 94% customer
satisfaction rating throughout my tenure.
- Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction. Reduced the average response time
from 16 minutes to under 5 minutes.
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Provided technical support, including malfunctioning software and
networking issues.
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 17 technical
issues per week.
- Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.
OTHER SKILLS
- Eagle Scout, Software Development, Server Management
- Strong Attention To Detail, Communication, Collaboration